At-Home Mood Reset Pathway

You can sign up without sending us any medical paperwork. We keep the process low‑friction, but there’s an important safety rule for the tDCS headset:

• To use the tDCS headset, you must previously have been diagnosed with depression by a doctor and you must have spoken with a clinician about whether tDCS is suitable for you.

• We don’t ask you to upload proof. Instead, before you begin headset use, we’ll ask you to self‑confirm that you meet these requirements and that none of the key safety exclusions apply (or that you have clinician sign‑off if they do).

If you haven’t been diagnosed yet but think you may be experiencing depression, you can still start your Elemental journey straight away (onboarding, symptom tracking, guided self‑help support, and the other programme components). We’ll simply ask you to arrange a diagnosis/clinical review before you use the headset component.

The responsibility for obtaining that diagnosis and clinical advice sits with you and your prescriber — we can’t diagnose you, and we can’t tell you whether tDCS is appropriate for you.

If we have reason to believe the headset (or the programme) isn’t suitable or safe for you to use remotely, we may pause or restrict access until you’ve had the right clinical input.

No — and it’s not designed to be. Elemental Health provides an at‑home pathway that gives you privacy, structure, and weekly support, but it doesn’t replace your GP, psychiatrist, or specialist. We don’t diagnose conditions, prescribe medication, or provide emergency care.

Most people use Elemental Health alongside usual care: the weekly check‑ins and symptom tracking can make it easier to notice patterns, stay consistent between appointments, and communicate clearly with your clinician.

That’s completely OK — it’s common. The pathway is medication‑sparing by design, but it can be used alongside prescribed care where clinically appropriate.

The key rule is simple: do not stop or change prescribed medication without speaking to your prescriber/clinician. We can support you with weekly tracking, structured guided self‑help, and practical routines, so you feel more informed and steady — and so conversations with your clinician are clearer.

If you’re taking medication, you should also check with a healthcare professional before using any supplements (especially if you have medical conditions, are pregnant/breastfeeding, or have had side‑effects in the past).

Most people describe the sensation as gentle and subtle, rather than dramatic. You may notice a mild tingling, warmth, or awareness under the pads while it’s running.

Before you start, we provide clear safety and usage guidance. If anything feels uncomfortable, unexpected, or your symptoms worsen, you should stop and seek medical advice.

The pathway is built to be manageable in real life: short, consistent at‑home steps, plus weekly check‑ins. A standard course is twelve weeks. Your exact routine depends on your personalised plan, and you’ll know what your week looks like before you get started.

We use simple, weekly check‑ins to track things like sleep, energy, mood, worry/stress, focus, and day‑to‑day functioning. The point isn’t to overwhelm you — it’s to create a clear feedback loop so your plan can be adjusted intelligently over time.

Where relevant, tracking may also include structured NHS-style rating scales to manage your progress.

Privacy is our core design principle: the programme is delivered at home and support is remote, so you don’t need to attend a clinic.

We do process health and mental health information to deliver the service, and we take privacy seriously. Elemental Health’s customer systems are hosted in the UK. Some parts of the programme may involve optional third‑party technology (for example, a device manufacturer’s app); those providers may process data under their own terms and policies.

We do not sell your health data, and we do not use mental‑health intake information for targeted advertising.

Full details are in our Privacy Notice.

Start with the Fit Check — it’s the lowest‑pressure and easiest way to get clarity. You’ll get a simple view of whether the pathway looks appropriate for your situation and what the structure of your programme would look like.

If you want extra confidence before committing, you can choose a short optional call to discuss things.

There’s no judgement or hard sell — just clarity for you and your circumstances - and a chance to say hello!

If you feel your symptoms are worsening or you’re worried about your safety, you should seek help quickly. Elemental Health is not an emergency or crisis service and does not provide 24/7 monitoring.

If you are in immediate danger, call 999 (or go to A&E). You can also contact your GP, NHS 111, or your local crisis team.

If you think you may act on thoughts of self‑harm or suicide, please seek urgent support immediately rather than waiting for a scheduled session or check‑in.

Yes — you can purchase this Elemental Health pathway as a gift, which is a thoughtful way to help someone take the first step without pressure.

At checkout, choose the “Buy as a gift” option and select either:

- an electronic gift card (sent by email to the recipient), or

- a physical gift card (posted in discreet packaging).

You can add a short message and, for the e‑gift card, choose when it’s delivered. The recipient then redeems the gift card code when they’re ready and can complete their own onboarding in private.

A couple of important notes:

- The programme is available only in the UK and Channel Islands.

- Your recipient will still need to meet the eligibility and safety requirements (including age limits, and—if they choose to use the headset component—confirming they’ve had the appropriate clinical diagnosis and advice).

If you’re unsure what’s best, gifting a card is often the lowest‑pressure way to offer support while letting them stay in control of the decision.